At Simon Modern Furniture, we are committed to helping customers worldwide source premium-quality furniture directly from trusted manufacturers in Foshan, China. Our mission is to provide a seamless, transparent, and personalized furniture sourcing experience—from factory selection to final delivery.
This Service Policy explains our sourcing process, service fees, payment terms, shipping procedures, quality assurance, privacy practices, and customer commitments.
1. Personalized Furniture Sourcing Service
Simon Modern Furniture provides dedicated one-on-one assistance to help customers find high-quality furniture that matches their style, budget, and project requirements.
Service Fee
A 5% professional sourcing service fee applies to every order.
Example:
- Furniture Order: USD $1,500
- Service Fee (5%): USD $75
Our Service Includes
- Personal sourcing consultant
- Factory recommendations based on your needs
- Product selection assistance
- Price negotiation with manufacturers
- Order management and production follow-up
- Quality inspection coordination
- Shipping and export assistance upon request
- Continuous customer support throughout the purchasing process
2. Order & Payment Policy
To begin production, payment must be completed according to the agreed quotation.
Payment Structure
- Full furniture payment is required before production begins.
- A separate 5% sourcing service fee covers professional consultation and order management.
Order Cancellation & Refunds
- The sourcing service fee is non-refundable once sourcing and order processing have started.
- Furniture payments may be refundable before production begins, depending on the manufacturer’s cancellation policy.
- Once production has started, cancellations may not be possible, as factories begin manufacturing specifically for your order.
3. Production Timeline
Production times vary depending on furniture type, customization, and order quantity.
Estimated Production Time
- Standard Orders: 20–25 days
- Customized Orders: May require additional production time.
Customers receive regular updates throughout the manufacturing process.
4. Shipping & Delivery Policy
Simon Modern Furniture can arrange worldwide shipping upon customer request through reliable international logistics partners.
Estimated Shipping Time
- Hong Kong: Approximately 15 days
- Southeast Asia: Approximately 20 days
- Australia: Approximately 25 days
Delivery times may vary depending on destination, customs clearance, weather conditions, and shipping schedules.
Shipping Charges
Shipping costs are calculated based on:
- Delivery destination
- Shipment volume
- Weight
- Shipping method
A detailed shipping quotation is provided before dispatch.
International Shipping
We support international delivery to most countries and regions, subject to shipping regulations.
Customs Duties & Taxes
Import duties, customs fees, VAT, and local taxes are the responsibility of the customer. Simon Modern Furniture is not responsible for charges imposed by customs authorities.
5. Quality Assurance
Although Simon Modern Furniture is not the manufacturer, we work only with carefully selected and trusted furniture factories in Foshan.
Our Quality Control Process
Before shipment, we coordinate inspections to verify:
- Product quality
- Color accuracy
- Dimensions
- Materials
- Finish and craftsmanship
- Packaging condition
Inspection photos and videos can be provided before shipment whenever available.
If any product does not meet the agreed specifications, we work with the manufacturer to resolve the issue before delivery.
6. Custom Furniture Services
We assist customers with customized furniture solutions for:
- Homes
- Apartments
- Villas
- Hotels
- Restaurants
- Offices
- Commercial projects
Customization options may include:
- Size adjustments
- Fabric selection
- Leather options
- Wood finishes
- Colors
- Materials
Customization availability depends on the selected manufacturer.
7. Privacy Policy
Your privacy is important to us.
Simon Modern Furniture collects only the information necessary to:
- Process orders
- Respond to inquiries
- Arrange shipping
- Improve customer service
We do not sell or share your personal information with third parties except when required for payment processing, shipping services, or legal obligations.
Cookies
Our website may use cookies to:
- Improve browsing experience
- Remember shopping preferences
- Enhance website performance
You may disable cookies through your browser settings, although certain website features may function differently.
8. Why Choose Simon Modern Furniture
Customers choose Simon Modern Furniture because we provide:
- Direct factory sourcing in Foshan, China
- Personalized one-on-one customer support
- Competitive factory pricing
- Professional quality inspection
- Reliable international shipping assistance
- Transparent pricing with no hidden costs
- Experienced sourcing specialists
- Support for residential and commercial furniture projects
Our goal is to make buying furniture from China simple, secure, and cost-effective.
9. Customer Responsibilities
To ensure a smooth purchasing process, customers are responsible for:
- Reviewing quotations carefully before payment
- Providing accurate shipping information
- Confirming product specifications before production
- Paying applicable customs duties and local taxes
- Inspecting goods upon arrival and reporting any shipping damage promptly
10. Customer Commitment
Simon Modern Furniture is dedicated to providing honest communication, professional sourcing services, and reliable support throughout every stage of your furniture purchase.
We believe in building long-term relationships through transparency, quality, and exceptional customer service.
Whether you are furnishing a home, office, hotel, or commercial project, our experienced team is here to help you source premium furniture from Foshan with confidence.
Simon Modern Furniture
Connecting the World with Premium Furniture from Foshan, China.